Professional and Support Services
Our success is built around the principle of being a totally committed partner delivering proven, world-class EHS software to our global clients.
Our professional services and support team enable effective implementation giving you confidence that you have the right team behind you to deliver your EHS and GRC requirements for your business.
Since it’s first inception back in 2000 Airsweb has been operating on cloud technology. This is years of experience over most modern day app providers.
Airsweb cloud-based software delivers EHS management and compliance to any number of users in any number of locations through one integrated EHS system.
The Airsweb EHS management software suite is a modular, cloud-based system that has been specifically designed to grow and evolve with your changing business needs. New modules, additional users, extra storage capacity and configuration changes can all be rapidly deployed across the organisation. This allows you to focus on managing the business rather than the maintenance of the software
Outstanding Product Support
Airsweb brings value to your business, not just through the delivery of market-leading software solutions, but also through the provision of value added services.
Airsweb employs a dedicated support team to ensure that all issues are addressed in a professional and timely manner. Our support team includes both technical and product experts with a vast array of experience gained working across a broad spectrum of industries. Our support services features:
- Dedicated support professionals
- Service level agreements
- Full issue tracking notification and visibility
- A secure customer portal for real-time issue tracking
A structured project implementation approach to ensure the delivery of high quality airsweb® QHSE solutions for maximum ROI.
Based on industry standard PRINCE2 principles, your project is managed by experienced, qualified Project Managers.
Using a phased approach with clearly identified milestones and deliverables, the project team will guide you through the implementation cycle from early stage tasks such as creating a detailed project plan and agreeing the scope, through to User Acceptance Testing and delivery of a live environment.
The methodology is specifically designed to work systematically through the stages of the project, clearly addressing the potential pitfalls and avoiding unnecessary diversions from the agreed objectives.
We can provide a suite of highly interactive e-learning training materials to support your airsweb® implementation and classroom training.
- Deliver training to a large audience cost efficiently
- Deliver the same message in a consistent way
- Monitor training progress through the LMS
- Teaching new starters and refresher training
- Learning materials can be regularly updated
Airsweb provides a full range of consultancy services to ensure the successful implementation of our projects.
This includes structured project management and business analysis through to advice regarding best practice and meeting QHSE and Corporate Social Responsibility requirements. Drawing on our years of experience in the marketplace and acting in conjunction with our strategic partners we are able to offer a range of services that reaches beyond pure software implementation:
- Requirements gathering
- Project management
- Change management
- Legal compliance e.g. RIDDOR, COSHH, OSHA
- Best practice templates e.g. ISO 9001
We provide classroom, on-site or on-line airsweb® training and pride ourselves in offering a diverse and comprehensive training service to all our clients.
An extensive programme of airsweb® training courses are available, ranging from module-based to role-specific, packaged for end users or ‘train the trainer’ delivery.
- Certified end user training
- Train the trainer courses
- Classroom on-site training
- Online training
- Training manuals