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Hello, my name is Martin Atkins, I’m the SHE Advisor for Altro and I joined the Airsweb user group in about 2012 shortly after taking over the role. I did that really to be more involved with Airsweb, find out more what was going on for a benefit for both me and to try and input the Airsweb community as well. Also, I wanted to try and gain more information from the users and see what problems they were having, share some of that knowledge and try and input that into Airsweb.

I came to the user group meeting this year and have been for a number of years to try and learn more about what was going on, experience, users opinions and learn a lot of other things and see what’s coming along.

I attended all of the breakout sessions from the Evangelist this time, I particularly found Rob’s session on advanced route cause analysis useful, it covered some in-depth questions in there that I think my business would find very useful and no doubt, I think others would so I’d recommend anybody coming along and attending those sessions. I’ve found it to be very beneficial and would definitely come again.

Video Transcript

I’m Pat Sheehan, I’m the head of health and safety for Colas LTD. We had an issue in terms of managing corrective actions, which was the biggest driver, so we started with what we called a ‘dream scoping document’. We looked at what we needed, what would be good to have and then the nice to have on top of that. Once we had that document, we then went out to a number of providers to look at various solutions on offer.

It’s quite a time-consuming process to go through this, but we finally came down to two providers, of which Airsweb was one of them. Once we had two providers, we then went into more detail with each of them. I think it’s fair to say that Airsweb offered the best solution to each of our issues that we required. They were also the most transparent on the costs and time to implement the system.

Colas are reaping the benefits of the Airsweb system, by having this data there straight away to all our users. People can go on look at their dashboards, have instant information that we didn’t have before. We now have a much leaner process. The business intelligence has allowed us to do a lot more trend analysis, to look at the types of incidents we are having, but also with the near-misses and our management safety observations, those trends that are leading to those incidents. We are a recent adopter of Airsweb, having implemented it in October 2016 and we are really starting to reap the benefits of the system, especially with the business intelligence itself, the data that’s it’s providing to our teams, both in the offices and out on site.

That transparency of information has really helped us with managing health, safety, environment, and quality. We have over 600 users of the Airswebs system, plus mobile users. And certainly one of the bits of feedback I’ve received is that the crews are so much happier being able to get that information straight onto that database and they know that people are seeing it and managing it, and they are confident they’ve delivered their part in managing health and safety on site. And we know that we are going to reap the benefit of that over the years in our partnership with Airsweb.

A quick reference guide on; Who we are, What we deliver, Our suite of Modules, Our Global Reach – all at a glance.

Video Transcript

The current range of Airsweb products helps us do our jobs as it’s easily accessible, we have sites distributed all over the country and throughout Europe, the fact it’s software as a service, you take care of all that for us, that makes my job easier as an IT manager, as I don’t have to look after it anymore. But it’s available on the web, it’s easy to use, it’s simple, training has been easy and there’s a large element in keeping it easy means that people can’t ignore it. When systems are cumbersome and difficult to use, people won’t use them – they throw their arms up in the air and say, “I’m not going to use this, this is too hard, so I’m not going to do it”, they don’t have that excuse with Airsweb.

Three key benefits of Airsweb were, A – it was a vast leap forward from where we were previously, we’d had a legacy bespoke system for years that really wasn’t meeting our needs. It was very cumbersome, and previously users could ignore using it. The second one is it has given us some elements of improved reporting – not quite everything we’ve hoped for, but it’s certainly moved us along way forward. Thirdly, it’s reduced the administration overheads for our health and safety teams and audit teams as it’s now all centralised it’s easily centralised and accessible, they are very mobile, they are out and about but we can all see what they are up to and what they are doing and where they are supposed to be.

When I’m investing in this type of software, I’d look for functionality, so does it meet the minimum functionality spec that we’ve outlined, so we get together with the users, we’d specify what they are after, rank those requirements, does it meet the minimum requirement, does it meet our ‘must-haves’, does it meet our ‘nice-to-haves’, beyond that we then think about where it’s going. Is it a viable product for 2, 3 years time with what we think the industry is going to look like, and what we think our business is going to look like and is the company we’re partnering with for this solution going to go in the right direction for us?

In our industry it generally fits very well, we are a logistics business, so we are very remote, in terms of our sites, we’re remote from our head office, large distances, it’s difficult to visit all of them. The fact that it’s easily accessible means that everyone can capture their incidents and we can push out self-management sites and see how they’re doing and audit and validate that management, as and when it’s needed. And when we see things that aren’t happening, or we are not happy with the results that are coming in. The software is a service model that really suits us.

Stress in the workplace is a huge problem in the UK and therefore not something to be taken lightly. Find our about some of the facts and fibs around workplace stress – you may be surprised by some.

“Responsible organisations must protect their people, assets and must protect the environment.” Mark Swithenbank, MD

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Mark Swithenbank: In recent years, we’ve witnessed a movement away from the traditional health and safety management agenda, towards a much broader agenda, which is encompassed corporate social responsibility, sustainability and governance risk and compliance.

What’s also happened over the last years, is that there’s been a movement away from historical health and safety information, so lagging indicators such as, accident rates and a movement towards leading indicators. So, if you implement a behavioural safety system, or a risk assessment system, how is that going to influence your lagging indicators.

As a number of legislation increases, we’re seeing companies more focused on the health and safety agenda, but there’s also a moral and ethical responsibility, it’s important that companies protect their people, their assets and their reputation, moreover they need to be good neighbours, and protect the environment and be good employers.

Neil Edmunds: People whose health has been affected at work is costing UK PLC a lot of money. So why as employers are we not now recognising and doing more about controlling things at the source, rather than exposures.

Glenn Hardy: It’s certainly something we are seeing from more and more organizations, not just in the UK, but around the world. The critical piece here is that the leadership that we are seeing from within organisations is coming from the top table. That’s a significant difference, we are not talking about recording accidents and incidents, trying to get people to record near-misses and reporting on them, but we are taking them a lot further. In your organisation where is the leadership position? Is it at the top table? Is it yourself? Where does it all start and end?

Neil Edmunds: I see very much a top table, a board issue and our chief executive is very clear with us that cutting edge health and safety performance is about our licence to trade. It’s not negotiable, it’s something that’s absolutely a given, and why shouldn’t shareholders, employees, contractors, members of the public and other just accept that and demand that exemplar performance. That’s what we are very much driving and comes from the top table in that respect.

Mark Swithenbank: To enable companies to meet these increasing, health and safety corporate social responsibility, sustainability requirements, there’s obviously a much greater need to capture data across the organisation and often on a global basis. It’s important that companies can extract meaningful information as a basis for decision-making going forward.

Neil Edmunds: There is a key part of this for me, with our relationship going back in the fact that why are our leaders taking this more seriously now? Because we’ve got data. Because we are actually being able to paint a picture that actually says this is what the landscape looks like, and all leaders and boards make decisions based on data, whether it’s your bottom line, your turnover or customer satisfaction. Where we have been devoid historically for me, to some degree on health and safety is that we’ve never been able to correll information together to paint that really vivid picture that says there’s a problem here and here’s the solution, which is more important than the data in itself, in other words, it helps make informed decisions about where to go in the future.

Mark Swithenbank: With this in mind, what we’re finding is that more of our clients are looking to purchase a portfolio of products. So traditionally, people would come to us for accident and incident recording, but what we’re seeing now is that people want risk assessment, audit management, environmental management and this makes sense as all of those things are interlinked. So why wouldn’t you want to keep them all in one system?

Sarah Young: We’ve got a very diverse organisation, we’ve got guys out on the road digging up holes, we’ve got people in the office, so we needed a system that was easier for them to use for everybody and to also integrate with our 3,000 plus contractors.

Having a single system is much better than what we had before, prior to Airsweb we had two-systems, and we couldn’t actually integrate what we were seeing, people were reporting all the way through. With the single system, we can now see what is being pro-actively reported, and also our incidents as well. It gives us a clear line of sight from top to bottom.

Mark Swithenbank: As the needs of our clients has changed to meet the broadening health and safety and environment agenda, Airsweb has clearly had to respond to those requirements. The best way we can do this is by actually listening to our clients, over the last couple of years, we’ve put a lot of effort in the Airsweb user group, into product seminars and into feedback surveys. And hopefully, it’s these kind of activities that will help us to shape our product plan which ultimately should meet the needs of our clients.

We continued to evolve our modular software, in line with our client’s requirements. Currently, we have a safe travel module that’s in the final stages of development, we’re prototyping a management of change module and we’re currently in the design phases of a new pollution module. So we are developing our portfolio of products to meet our changing client’s requirements. On top of this, we are also working hard to develop a much more sophisticated sweep of development tools, we are currently testing our software on a mobile platform. So we recognise the changing needs of our clients and the changing QHSE agenda and we are continually developing our software to meet their needs. Our job as a software developer is to provide them with the tools to meet their own objectives, be it quality health, safety, environment, corporate social responsibility or sustainability.

Video Transcription

The current contractor, my permit to work module we have at NGF Europe is adaptable, it can be given in any country or language, it can work in any organisation. Not only that, it fits well if you’re already a current AIrsweb user, it certainly fits well with AI system, you’ve got an integrated database which talks to one another and will help at the end of the month. You can formulate reports on contractor performance, how many permits you’ve issued etc. It’s purely electronic, there’s no paperwork involved, there’s not mounds and mounds of paperwork. Every record is kept forever and a day, I can look back at permits we have issued in 2012.

Video Transcript

The health and safety culture in Severn Trent Water is driven by the top, the CEO is very interested, it’s one of our key things within the business and we do take it very seriously.

We’ve got a very diverse organisation, we’ve got guys out on the road digging up holes, we’ve got people in the office, so we needed a system that was easier for them to use for everybody and to also integrate with our 3,000 plus contractors.

Having a single system is much better than what we had before, prior to Airsweb we had two-systems, and we couldn’t actually integrate what we were seeing, people were reporting all the way through. With the single system, we can now see what is being pro-actively reported, and also our incidents as well. It gives us a clear line of sight from top to bottom.

It’s a benefit having the integration with SAP because prior to this we had to manually amend all our hierarchy. With this, we can actually get the hierarchy amended automatically and it also means that people can change line-managers and also their section is easier.

Our long-term safety goal is that the managers actually take responsibility for health and safety themselves, rather than seeing it as a central function. By doing this, they will then be able to drive health and safety in their own areas on our own journey to zero.

With the introduction of Airsweb, it’s allowed us to align our proactive reporting and our reactive reporting. That now gives us a clear line of sight between what hazards are being raised and what incidents we are having. We have seen a correlation between the number of hazards being reported and the number of incidents we’re having and the system has also allowed our proactive reporting to increase by over a hundred percent.

We have the backing of the senior management and also the IS department for the implementation to make sure it went as smooth as possible. We also had feedback that it was one of the smoothest implementations that the companies have had.

In recognition of how the Health and Safety Act has helped to protect and save the lives of millions of workers, the team at Airsweb have created an infographic that charts a timeline of the key dates and events of the last 40 years in the evolution of the Act.