Professional Services

Apprentice 1st Line Support

The Airsweb Workplace
Employment Type
Full Time
Contract Duration
Hours per Week
Start Date
June 28, 2019
Base Salary

Apprentice1st Line Support/Customer Service required to work for a successful international software house, providing Quality, H&S and Environmental solutions to some of the world’s leading companies.


• Provide a single point of contact for customers, maintaining professionalism at all times and ensuring customers are kept updated on progress and resolution
• Taking calls from customers and logging support tickets on their behalf
• Triage of tickets and queue management, assigning tickets to 2nd line support
• Remotely connecting to customers’ systems to provide training and support
• Provide guidance to customers on products, escalate major incidents &complaints
• Working to agreed SLA’s such as ticket quality and customer satisfaction 


Required Skills

  • Good communication skills
  • Excellent use of spelling and grammar
  • Good telephone manner
  • Computer literate

Required Personal Qualities

  • Team player
  • Willing to learn and use initiative
  • Flexible approach
  • Enthusiastic with a genuine caring nature
  • Confident
  • Mature attitude
  • Need to be punctual and reliable
  • Positive
  • Trustworthy
  • Ambitious



Further Required Skills

• Experience of working with software products is desired
• Excellent communication skills, both verbally and written
• Able to take ownership of incidents and see through to resolution
• Excellent customer service skills with a passion for service

Further Personal Qualities

•Able to work under pressure, strong team player with a can-do attitude


This is a great opportunity for candidates who have previous experience or qualifications within a customer role and long term prospects available.

What it's like to work at Airsweb

Airsweb is filled with fun and dedicated people throughout the business. We've grown organically into one of the top 20 EHS software providers in the world. And that is just the start.

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