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EHS Software for Retail

Post Photo
Author Photo
Mike Croft
Sales and Marketing Intern
Published On
July 22, 2020

The retail sector in the UK is worth over £350 billion and
employs more than 3 million people, making it the country’s
With so many people employed in retail, you may be surprised to learn that the Government has deemed the retail
workplace ‘low risk’. This classification is primarily because of the lack of heavy machinery.

Yet many of the
most commonly reported incidents occur in retail settings in huge numbers.

Top Retail Risks

reports provide a comprehensive list of the most
common non-fatal incidents to occur within the workplace across all

Graph showing most common non fatal accidents for workers

that these incidents occur regularly in retail, the HSE have compiled a more

Slips, trips and

of all retail incidents
reported in 2016/17 related to a slip, trip, or fall.


Worker driving a fork lift truck

trucks are responsible for around 25% of all retail transport

Manual handling

32% of all days lost in 2016/17 were due to injury’s handling,
carrying, or
. With regular deliveries into stores, manual handling is
an inevitable part of retail! But training is key to avoid incidents.


Woman looking angry in a shop

If a customer experiences product or service
dissatisfaction, retail staff are the first to know about it. This can lead to
intimidating and threatening behaviour, or sometimes even physical violence.

The threat of violence against retail staff is
, with the equivalent of 13 violent attacks on
retail workers occurring every single day in 2017, sufficient measures need to be taken
to reduce this


With such high frequency of incidents occurring in retail
can be employed to help mitigate risks. Here are
some of the top ways EHS software can help.

Cloud Technology Improving Communications

Whilst the number of retail sites varies from business to
business, the problem remains the same – communication of information can be
inconsistent and impractical.

and supports best safety practices.

Should incidents occur, Health and Safety Managers need to
be aware as soon as possible, so they can take steps to make sure similar
incidents don’t happen at other sites.

With cloud-based health and safety software, incidents or
hazards can be reported into the system and be instantly viewed. From here,
actions can be made and tracked to ensure that the issue is dealt with in the
best possible way.

All sites can gain from the experience of one incident and
learn from it.

Promote Safety Culture

Worker scanning a product tag

Health and safety software should make reporting retail incidents
much easier, creating a heightened safety culture amongst staff.

However, this is only the case if it is an easy system to
use. It is essential that any EHS system is accessible on a range of devices to
increase reporting.

Native mobile EHS apps are vital for retail businesses
looking to improve their safety culture.

Consistency across
the board…

Viewing the AVA dashboard

Even though most of the hazards that occur in a retail
setting are low risk, they can be frequent.

Retailers must, therefore, take all hazards seriously and should
complete regular audits and risk assessments.

EHS software allows consistency across various locations. Whilst
the likelihood of certain incidents may vary from store to store, the practices
for managing and recording them should be as similar as possible. This can be
ensured through EHS software for the likes of incident management, auditing and
risk assessments.


End-to-end Solution

Viewing AVA analytical data in a meeting

Modern EHS software allows managers to carry out end-to-end
investigation processes effectively.

EHS software lets managers quickly carry this process out
due to various features such as root cause analysis tools and evidence
attachments enabled.

This gives investigators a much more in- depth
understanding of what has occurred and how it could’ve been prevented.


Now’s the time...

The single structure of all health and safety reporting
allows for a clearer overview of the company performance.

With ease of reporting comes higher levels of reporting, and
so the amount of valuable information fed back to managers will improve.

From here, retailers can gain a better understanding of
where their strengths lie, but also where they could improve across the board to
benefit health and safety within the workplace.

With fines for health and safety breaches on the rise, there
has never been a better time for retailers to invest in EHS software -
providing consistency, reliability, and compliance.


Mike Croft

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