Severn Trent Water

Severn Trent Water

Severn Trent plc provide their fresh water and sewage treatment services to 3.7 million households and businesses in the East Midlands. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 100. In 2012 Severn Trent generated revenues of £1,770.6 million and employed 8,051 people.

'Airsweb worked with us to give us what we wanted. They configured rather than simply customized the system to meet our specific needs.'

Sarah Young, Health and Safety Reporting Manager, Severn Trent Water

The Challenge

'IT changes meant that a new incident reporting system was needed.'

Severn Trent Water previously used the Lotus Notes online application suite for health and safety incident reporting and occupational health matters. Details of hazards were reported both into Lotus Notes and a third party system depending on its classification, this meant splitting the information. Due to the limited information available, strategic projects were undertaken without a full understanding of where the issue lay. As the company had moved to a Microsoft email platform a new system was needed to track incidents, near misses and hazards all in one location. Severn Trent Water wanted to improve its understanding of incidents reported and hazards being identified.

The Solution

'One size does not fit all.' 

Severn Trent Water invited a number of suppliers to propose an accident and incident reporting solution. Airsweb was among several companies that presented solutions. It was the only company to configure its accident and incident reporting service to meet the exact needs of Severn Trent Water during the selection process understanding that in order to influence proactive behaviour in both employees and contractors, reporting must be more accessible and intuitive.

The Benefits

'Severn Trent water increases monthly reporting from 7,000 to 13,000 incidents.'

Airsweb provide Severn Trent Water with the Accident and Incident Solution module and the Audit/Compliance module, each configured to meet the needs of the company. The systems can be accessed via a standard web browser so reporting can be done on location and more promptly by employees and contractors. Just 40 people were formally trained, with training deployed widely across the company via simple e-learning modules. Due to this the average monthly incident reporting has increased from 7,000 to 13,000. In addition, the Corrective Action/Preventive Action (CAPA) tracking component has ensured that Severn Trent Water is more proactive in taking action to eliminate potential hazards.

'Where we previously had a feel for where we had issues, we now know. We can set goals and priorities and target actions more pro-actively.'

Sarah Young, Severn Trent Water Health and Safety Reporting Manager